Privacy Policy

Your privacy matters to us. This policy explains how cyrentivonexus collects, uses, and protects your personal information.

Last updated: March 15, 2025

1. Information We Collect

We collect information to provide better services to our users and improve our budget optimization platform. The types of information we collect include:

Personal Information

When you register for cyrentivonexus services, we collect your name, email address, phone number, and billing information. We also collect information you provide when contacting our support team or participating in surveys.

Financial Data

To provide budget optimization services, we may collect information about your financial goals, spending patterns, and budget preferences. This information is encrypted and stored securely.

Usage Information

We automatically collect information about how you use our platform, including pages visited, features used, time spent on the platform, and interaction patterns.

Device Information

We collect information about the device you use to access our services, including IP address, browser type, operating system, and device identifiers.

2. How We Use Your Information

We use the information we collect for several purposes that directly benefit our users:

Provide personalized budget optimization recommendations
Process transactions and manage your account
Send important service updates and notifications
Improve our platform features and user experience
Provide customer support and respond to inquiries
Detect and prevent fraud or unauthorized access
Comply with legal obligations and regulatory requirements

            Important: We never sell your personal information to third parties. Your financial data is used solely to provide our budget optimization services and is never shared for marketing purposes.
          

3. Information Sharing and Disclosure

We share your information only in specific circumstances and with your consent where required:

Service Providers: We work with trusted third-party service providers who help us operate our platform, process payments, and provide customer support. These providers are bound by strict confidentiality agreements.

Legal Requirements: We may disclose your information if required by law, court order, or government regulation, or if we believe such disclosure is necessary to protect our rights or the safety of our users.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, but only under the same privacy protections outlined in this policy.

With Your Consent: We may share information with third parties when you explicitly consent to such sharing, such as when integrating with other financial tools you use.

4. Your Rights and Choices

You have several rights regarding your personal information. Here's how you can exercise them:

Access Your Data

You can request a copy of all personal information we have about you. We'll provide this information in a readable format within 30 days.

Correct Information

If you notice any errors in your personal information, you can update it directly through your account settings or contact our support team.

Delete Your Data

You can request deletion of your personal information. We'll remove your data within 30 days, except where retention is required by law.

Limit Processing

You can request that we limit how we process your information while we address any concerns you may have about its accuracy or use.

Data Portability

You can request your data in a machine-readable format to transfer to another service provider.

Opt-Out Options

You can unsubscribe from marketing communications at any time using the unsubscribe link in emails or through your account settings.

To exercise any of these rights, please contact our privacy team using the information provided at the end of this policy.

5. Data Security

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

SSL/TLS Encryption

Multi-Factor Authentication

Regular Security Audits

Access Controls

Data Encryption at Rest

Secure Data Centers

Employee Training

Incident Response Plan

Our security team continuously monitors our systems for potential threats and vulnerabilities. We conduct regular penetration testing and security assessments to ensure our defenses remain effective.

While we implement strong security measures, no system is completely secure. We encourage you to use strong passwords, enable two-factor authentication, and promptly report any suspicious activity on your account.

6. Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations:

Active Account Data: Retained while your account is active and for 12 months after account closure

Financial Information: Retained for 7 years as required by Malaysian financial regulations

Communication Records: Retained for 3 years for customer service and dispute resolution purposes

Usage Analytics: Aggregated and anonymized data may be retained indefinitely for service improvement

When we delete your information, we ensure it's completely removed from our systems and cannot be recovered. Some information may be retained in backup systems for up to 90 days before permanent deletion.

7. International Data Transfers

cyrentivonexus operates primarily in Malaysia, but we may transfer your information to other countries for processing and storage. When we do this, we ensure appropriate safeguards are in place:

Adequacy Decisions: We transfer data only to countries that have been deemed to provide adequate protection for personal data.

Standard Contractual Clauses: For transfers to countries without adequacy decisions, we use standard contractual clauses approved by data protection authorities.

Data Processing Agreements: All third-party processors are bound by strict data processing agreements that require them to protect your information according to our standards.

If you have concerns about international transfers of your data, please contact our privacy team for more information about the specific safeguards we use.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our platform:

Essential Cookies: These cookies are necessary for our platform to function properly and cannot be disabled. They include session cookies and security cookies.

Performance Cookies: These cookies help us understand how you use our platform so we can improve its performance and functionality.

Preference Cookies: These cookies remember your settings and preferences to provide a personalized experience.

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of our platform.

9. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will:

Send you an email notification if you have an active account
Display a prominent notice on our platform
Update the "Last updated" date at the top of this policy
Provide a summary of key changes in our notification

We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our services after policy changes indicates your acceptance of the updated terms.

Contact Our Privacy Team

If you have questions about this privacy policy or want to exercise your rights, please contact us:

Email: privacy@cyrentivonexus.sbs

Phone: +60380811054

Address: 9, Lintasan Perajurit 17g, Taman Perdagangan dan Perindustrian Bercham, 31400 Ipoh, Perak, Malaysia

Our privacy team typically responds to inquiries within 48 hours during business days.